Shipping policy
At Zennwood Decor, we are committed to providing a smooth and reliable shopping experience. Below are the details of our shipping processes and policies:
- We aim to dispatch all orders within 48 hours of payment confirmation, excluding weekends and public holidays.
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
- Orders over $115.75 AUD qualify for free shipping within Australia.
Domestic Shipping (Australia)
We primarily use Australia Post for shipping within Australia. The price table below would be our equivalent standard shipping. Price with around $5 -$10more for express shipping. It may differ depending on the size and delivering location of your packages.
| Package Size | Cost |
|---|---|
| Small | $10.95 |
| Medium | $14.95 |
| Large | $18.95 |
| Extra Large | $22.85 |
- Standard delivery typically takes 2-8 business days.
- Express delivery typically takes 1-4 business days.
International Shipping
For orders outside Australia, we use trusted couriers such as E-parcel from AU Post, DHL, FedEx, and other reputable international carriers.
- Shipping rates are calculated based on weight, size, and destination at checkout.
- Orders over $229.75 AUD qualify for free international shipping.
- Any applicable customs duties, taxes, or fees are the responsibility of the customer.
Tracking Your Order
- All orders, domestic and international, include tracking information.
- You will receive a tracking number in your shipping confirmation email to monitor your package's progress.
Shipping Locations
We proudly ship:
- Domestically within Australia using primarily Australia Post, and other services determined by the delivering location of the customers .
- Internationally to most countries using E-Parcel From Australia Post, DHL, FedEx, and similar courier services.